COMMON FAQ
1. Should I buy or rent a gown from THE WEDDING INN?
It's all your preference. You can rent or buy. All our gowns are available for rental and purchase.
2. How does the rental system work?
We price our gowns based on condition as well as complexity and originality of design. Simple gowns normally cost lower than elaborate ones.
3. Is there an alteration fee?
There is no alteration fee. Our prices are inclusive of size alteration.
4. Do you deliver or collect gowns from customers?
Yes we do deliver and collect the gowns from customers for a nominal fee. Please check with us for the charges.
5. How do we reserve a gown we like?
To reserve a gown, client needs to put a non-refundable deposit of 50%.
Collection of gown: the balance of the rental fees plus the refundable security deposit.
6. How long can we rent the gown/dress for?
Normally, it would be for a 3 day block.
Example, customer picks up gown on thursday and returns on saturday.
7. What happens if rented gown is damaged?
Customer needs to return gown for inspection.
If gown is damaged in any way, the refundable security deposit will be forfeited.
8. What is considered ‘damaged’ to the rented piece?
Generally, a damaged return constitutes a change in the physical condition that is different than when first delivered to client, and not limited to tears or/and stains.
A rip or/and a tear in the gown
Excessive stains, i.e. wine, chocolate, ink (from all kinds of pens), food (red and green curries, chilli, gravy, strong coloured spices), and any other kinds of stains.
9. What are the payment terms?
We accept cash only.